DHS Medicare

You have been invited to participate in a survey from the Department of Human Services (Medicare).

Your feedback is important to us – it will help us improve our services to healthcare and aged care providers such as yourself.

Your organisation has been randomly selected to represent healthcare and aged care professionals across Australia so your participation is very important.

We want to hear from any staff members who deal with Medicare as part of their role, specifically in relation to processing claims, problem resolution and general enquiries so please forward this information to any staff within your organisation who fit these criteria.

To begin the survey, please type the password found on your letter invitation in the field below and click ’Continue’.


This survey closes on Friday 4th May 2018.

The Department of Human Services has commissioned Colmar Brunton and Q&A Market Research to conduct this survey. It should only take about 12-15 minutes to complete.

We would like to reassure you that your survey results will be completely anonymous and you will not be asked for any identifying or private information.

Topics covered in the survey include your satisfaction with Medicare, usage of Medicare programs and Medicare’s communication with you.

For your own peace of mind, you can confirm the validity of this research by calling Assistant Director Michael Sams from the Department of Human Services on (07) 4412 6402.

Thank you in advance for your feedback.

Kind Regards,

Colmar Brunton and Q&A Market Research on behalf of the Department of Human Services

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